골조공사 High Concrete 철골공사 Schlosser steel 창호공사 Hutt’ s Glass 승강기업체 Thyssenkrupp 프로젝트 조직도 (CM at Risk) Owner ... Private Sector) 금액 $ 21,772,355 기간 2001 년 4 월 2 일 ~ 2002 년 8 월 19 일 ( 약 17 개월 ) 층수 기숙사 A, D 동 : 3 층 B,C ... ㆍ Cost Management ㆍ Schedule Management ㆍ Project Complexity ㆍ Innovation and Creativity ㆍ Customer service
customer's request Prompt response through following the manual Collect customer's opinion, complaint ... customer satisfaction Case study – Walt Disney Group Organized research about customer Operating Task ... Decision making ☞ from the point of view of customers Make a report to executives customer's complaint
R., A multistage model of customer’s assessments of service quality and value, Journal of Consumer Research ... Banfe, C.F., Airline Management, NewJersey : Prentice Hall, 1992, p.28. Bitner, J.
