(STAR method를 이용한) 까다로윤 인터뷰 영어 질문과 대답 모음 실제 사례

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(STAR method를 이용한) 까다로운 영어인터뷰 질문과 대답

영어 질문과 대답으로 구성되어 있습니다.

실제 영어 인터뷰 질문에 대답한 내용입니다.
영어로 어떻게 대답해야 할지 어려워하시는 취업 준비하시는 분들에게 많은 도움이 될 것입니다.

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(STAR method를 이용한) 인터뷰 영어 질문과 대답 모음
1. Tell me about a time when circumstances beyond your control led to a customer service problem. How did you handle this situation?

Situation - I was a Recreational Facilitator at Strive living Society which offers activities and programs for people with acquired brain injury. We received a call from a person who was very angry and wanted to sue the company for nullifying the enrollment of his brother from a specific program.

Task - Solve the problem and deescalate the situation.

Action - First, I let him finish his side of the story and then I apologized for what had happened and calmly explained that his brother failed to show up for a lot of programs and we had been trying to reach via calls and emails and received no response. There were many other people who could have benefited from those programs but the spot was kept empty for him. Eventually, the manager had to nullify his position and I apologized again. Then I told him that there are many potential solutions to his problem and we really want to help his brother.