OK in Emergency Dispatch Encounters
(주)코리아스칼라
- 최초 등록일
- 2023.04.05
- 최종 저작일
- 2017.06
- 28페이지/ 어도비 PDF
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서지정보
ㆍ발행기관 : 한국사회언어학회
ㆍ수록지정보 : 사회언어학 / 25권 / 2호
ㆍ저자명 : Hart, William, Suh, Kyunghee, Oh, Yeonglim
영어 초록
Hart, William, Suh, Kyunghee, & Oh, Yeonglim. 2017. “OK in Emergency Dispatch Encounters”. The Sociolinguistic Journal of Korea 25(2), 1~28. This paper investigates the discourse marker OK in 911 emergency calls, paying special attention to how its use is embedded in the context of the request-offer sequence through which the caller and the dispatcher display distinctive orientations in terms of goals, rights, and responsibilities. In line with previous research, it was found that the use of this marker displays multifunctionality, which for callers is manifested in the function OK not only as a response token but also as an affiliative signal of cooperation in the acknowledgment and acceptance of directives and updates on the status of the emergency response. For dispatchers, this multifunctionality is found in the activation of a bidirectional looking function of the marker which orients backward in acknowledgment of information elicited and provided in previous turns, while simultaneously orienting forward in anticipation of an impending directive, request for information, or status update in the turn that follows.
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