통화품질 향상을 위한 QFD기법

소개글

본 자료는 품질공학을 수강하면서 제풀한 자료로서

통화품질에 관련된 고객의 needs등을 기반으로 QFD 기법을 활용하여

고객이 어떤 요소를 가장 중시하며, 그에대한 대책을 찾아가는 방법을 QFD 기법을

이용하여 모색해보았습니다

목차

1.Introduction
-Object
2. Attribute
3. Process
4.Result
5.Conclusion

본문내용

Introduction

Object
A cellular phone cannot be divided human’s life. Maybe, it is the most important thing in our social lives.
There are many mobile communication companies in Korea.
Sometimes, customers can feel static during calling.
In generally, PCS’s speech quality is better than CDMA’s. However, we are tend to choose CDMA then PCS, because there are many fields in speech quality.
What is the most important thing in speech quality to customers?
We would like to find that using Quality Function Deployment.

Attribute
There are many factors related speech quality.
Charge, Cellular phone, the Rate of Success connection, the Rate of Crossed line, Good quality during calling, and etc…

참고 자료

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