프로세스 접근방법을 통한 경영시스템 구축이 운영성과에 미치는 영향에 대한 연구- ISO/IEC 17021 인증기관을 중심으로 -

서지정보

ㆍ발행기관 : 대한안전경영과학회 ㆍ수록지정보 : 대한안전경영과학회지 / 17권 / 2호
ㆍ저자명 : 조경석, 이창호

목차

Abstract
1. 서 론
2. 이론적 배경
2.1 프로세스
2.2 프로세스 혁신
2.3 프로세스 접근방법
2.4 유사 연구
3. ISO/IEC 17021 인증기관의 프로세스접근방법 적용 사례
3.1 일반 사항
3.2 프로세스 파악 및 핵심프로세스 선정
3.3 기존 운영체제와 비교
4. 결 론
5. References

영어 초록

For the sustainable development, companies are making a lot of efforts such as activities of sales increase and cost reduction. Among these, efforts to use limited resources efficiently and effectively is still being made steadily. And many methods for management innovation are being introduced and used. However there were partial or temporary effects only. So there are not enough to achieve operations performance to cover the entire system. Therefore, in order to maximize performance or to improve sustainability across the companies, it is necessary to rebuild the existing system with process perspective not with existing functional perspective. This study was performed to achieve the objective that is operation performance improvement of certification body. So literature review was researched and analyed about the process innovation and the process approach. And basic model which is compatible with ISO/IEC 17021 requirement for the certification body was established in this study. Based on this model, one of the certification body was selected and operation system for this organization was established, documented and implemented through the process approach method. In the result, operations performance of certification body on the side of efficiency and effectiveness is analyzed and the effect of reconstruction of system on operations performance was figu

참고 자료

없음