[항공경영론-영어자료]인플라이트 서비스란 무엇인가? - Service Excellence in the Air
- 최초 등록일
- 2011.12.25
- 최종 저작일
- 2011.10
- 18페이지/ MS 파워포인트
- 가격 2,500원
소개글
교환학생 갔을때 만들었던 Airline busines management 과목 발표 자료입니다.
A+는 받지 못했지만 A0 받았던 기억이 납니다.
항공사 서비스 중 기내서비스(In-flight service)에 관련하여 영어 발표한 파워포인트 입니다.
목차
1.Introduction
What is a service?
The Concept and Characteristic of Flight Service
2.Main body
Forces for change Service Management
Service Excellence??
Different kind of onboard Service
Case study – Walt Disney Group
3.Conclusion
본문내용
1. What is a Service?
- An act or performance offered by one party to another
- Economic activities that create value and provide benefits for customers as a result of bringing about a desired change in, or on behalf of, the recipient
2. The Concept and Characteristic of Flight Service
Using aircrafts
Operating planned flight schedule
Transport passenger safely to destination
Providing Comfortableness, Amenities
Space + Human service =flight service
Intangibility, Variability, Perishability, Inseparability
Since buy the ticket, can have a chance to enjoy a variety of service
참고 자료
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