클레임 비지니스 레터

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.클레임에 관한 비지니스 레터 견본 및 참고 자료

1. 파손된 제품에 대한 클레임 제기와 회신

(1) 클레임 제기

Dear Mr. Lamos,

Your shipment covering our order No.2007-001 for health food items has arrived here, but we were surprised to find that about one-third of ginseng drinks was partly or wholly broken.
It seems that some accidents was made on account of the wrong packing or the products in question have been damaged in transit.
For your information, we are sending you our survey report done by the authorized surveyors and some pictures of the products damaged.

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과목명 담당교수님 학과 학번 이름 제출일
클레임에 관한 비지니스 레터 견본 및 참고 자료
1. 파손된 제품에 대한 클레임 제기와 회신
(1) 클레임 제기
Dear Mr. Lamos,
Your shipment covering our order No.2007-001 for health food items has arrived here, but we were surprised to find that about one-third of ginseng drinks was partly or wholly broken.
It seems that some accidents was made on account of the wrong packing or the products in question have been damaged in transit.
For your information, we are sending you our survey report done by the authorized surveyors and some pictures of the products damaged.
Please take this matter up seriously as we do, and let us know the reasons specifically.
We ask you to forward replacements for the broken products by air immediately so that we can distribute to our local distributors by the end of this month.
Sincerely yours,
[내용해설]
도착된 건강식품 중에서 인삼드링크 제품의 1/3이 파손되었기 때문에 판매할 수 없음을 알리고 감정보고서와 사진을 송부할 것을 통보하고 이를 참고로 진상을 규명하고 대체품의 조속한 송부를 요청하는 서신이다.

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