Valley주립대의의료 병원시스템

소개글

Ⅰ.Case 해석 및 요약
Ⅱ.상황분석
Ⅲ.문제 추출
Ⅳ.전략적 대안
Ⅴ.최적 대안의 판정
Ⅵ.구체적인 실행 및 통제방안

목차

Ⅰ.Case 해석 및 요약
Ⅱ.상황분석
Ⅲ.문제 추출
Ⅳ.전략적 대안
Ⅴ.최적 대안의 판정
Ⅵ.구체적인 실행 및 통제방안

본문내용

valley state university operates a walk-in medical clinic to meet the acute medical needs of its 13,000 students,1200 faculty and staff members, and covered relatives.
patients arriving at the clinic are served on a first-come, first-served basis. as part of a new total quality management program, valley state conducted an in-depth four-month study of its current operations. a key component of the study was a survey, distributed to all students, faculty, and staff. the purpose of the survey was to identify and prioritize areas most in need of improvement. an impressive 44 percent of the surveys were returned and deemed usable.
follow-up analysis that the people who responded were representative of the population served by the clinic.
after the results were tabulated, it was determined that the walk-in medical clinic was located at the bottom of the rankings, indicating a great deal of dissatisfaction with the clinic. preliminary analysis of the respondents` comments indicated that people were reasonably satisfied with the treatment they received a the clinic but were very dissatisfied with the amount of time they had to wait to see a care giver.

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