한컴오피스 
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전자정부에 대한 인지도를 설문조사를 통해 알아보고전자정부에 대한 인지도를 높일 수 있는 방안 서술.
목차
Ⅰ. 서론·····················································································1Ⅱ. 전자정부에 관한 이론적 고찰··················································1
1. 거버넌스···········································································································1
2. e-거버넌스······································································································2
3. 전자정부··········································································································2
Ⅲ. 전자정부 접근성 실태 조사·····················································4
<1>빈도 분석···········································································································5
1.성별에 따른 빈도분석·····························································································5
2. 연령에 따른 빈도분석····························································································5
3. 직업에 따른 빈도분석····························································································5
4.전자정부 개념에 대한 빈도 분석··············································································5
5.전자정부 홈페이지에 대한 빈도분석·········································································6
6. 전자민원 G4C에 대한 빈도 분석············································································6
7. 이용사이트에 대한 빈도분석··················································································7
8. 알게 된 경로에 대한 빈도분석···············································································7
9. 빈도 분석 결과····································································································8
<2>교차분석·········································································································8
(1)성별에 따른 교차분석····························································································8
1. 성별과 전자정부에 대한 교차분석···········································································8
2. 성별과 홈페이지에 따른 교차분석···········································································9
3. 성별과 통합전자민원에 대한 교차분석·····································································9
4. 성별과 이용 사이트에 대한 교차분석······································································9
(2)연령에 따른 교차분석···························································································10
1. 연령과 전자정부에 대한 교차분석·········································································10
2. 연령과 이용사이트에 대한 교차분석······································································10
(3)직업에 따른 교차분석···························································································11
1. 직업과 전자정부에 대한 교차분석·········································································11
2. 직업과 홈페이지에 대한 교차분석·········································································11
3. 직업과 전자민원에 대한 교차분석·········································································13
4. 직업과 이용사이트에 대한 교차분석······································································15
5. 직업과 경로에 대한 교차분석···············································································15
(4)교차분석 결과·····································································································16
<3> 결과로 보는 실태 파악··················································································16
Ⅳ. 전자정부의 인지도 향상방안··················································17
1. 거시적 접근····································································································17
(1)프라이버시 보호 및 정보보호············································································17
(2)전자정부 사업예산 확보···················································································18
(3)IT개발기술 및 인적자원 확보···········································································18
(4)서비스 품질 제고····························································································19
(5)객관적인 평가체계 구축···················································································19
2.미시적 접근·······································································································20
Ⅴ. 결론···················································································21
■ 참고문헌···········································································································22
본문내용
Ⅰ. 서론한국의 전자정부 수준은 세계적이다. 실제로 한국은 UN 경제사회국이 발표한‘전자정부 준비지수’나‘세계 100대 국가 100대 도시 전자정부 평가’등에서 몇 년간 연속으로 상위권에 랭크되어오고 있다. 특히 강남구청의 전자정부는 이용환경의 우수성으로 일본, 동남아시아 등에 성공모델로써 수출까지 되고 있다.
하지만 전자지방정부 구축에서 가장 중요한 것은 그림을 그리고 그것을 구현하여 밥상을 차리는 것보다 그것을 맛있게 먹어줄 시민들이다. 2005년에 있었던 서울시 전자정부 이용도 조사는 전자정부의 접근성과 문제의식을 잘 보여주었다. 서울시민 인터넷 사용자 800명을 대상으로‘서울시민의 서울시 전자정부 이용행태’를 조사한 결과, 서울시민 중 서울시 전자정부 사이트를 방문한 적이 있다는 응답이 38.9%를 기록했으며, 이들 중 상당수가 이용필요성을 못 느끼고 서비스가 있는지도 모른다고 대답했다는 점은 눈여겨볼 필요가 있다.
한국의 전자정부는 외적으로 비약적인 성과를 올리며 세계의 관심과 호평을 받고 있다. 하지만 거기에 가려져 전자정부가 실질적으로 추구해야할 기본원칙과 내용이 기술과 행정의 효율성에 묻혀버린 것일지도 모른다.
지금부터는 전자정부에 대한 고찰과 함께 설문조사를 통해 전자정부에 대한 인지도의 실태를 파악하고 이를 통해 전자 정부의 인지도 향상방안을 고찰해 보자.
Ⅱ. 전자정부에 관한 이론적 고찰
1. 거버넌스
(1) 거버넌스의 개념
거버넌스란 협치, 국정관리, 함께 다스림 등과 같이 다양하게 번역되고 있다. 이 거버넌스는 관주도적 행정을 비판하면서 제기된 개념으로서 정부 이외의 민간조직, 사회단체, 전문가 등 민간부문이 정부의 독점적 권한인 정책결정과 공공서비스 제공 분야에 참여하여 함께 해결해 나가는 협력적 관리체계를 의미한다.
1)광의
광의의 거버넌스는 정부중심의 공적조직과 사적조직의 경계가 무너지면서 나타난 새로운 상호 협력적인 조정양식을 의미하는 것으로 파악된다. 이는 협의의 거버넌스가 중시하는 시민사회의 다양한 행위자들과 더불어 협의에서는 포함하지 않는 국가와 시장도 포함하는 국가, 시민사회 및 시장 간의 파트너십을 통한 새로운 협력형태를 의미한다.
참고 자료
권기헌ㆍ오형국ㆍ이홍재, 전자정부를 통한 시민들의 정책참여 -중앙부처 공무원들의 인식을 중심으로-, 2006.김창곤, 미리 가본 유비쿼터스 세상 : IT로 여는 새로운 미래, 한국정보문화 진흥원 2009
변미리, 서울시전자정부 행정서비스 시민활용성 제고방안, 서울시정개발연구원, 2005
오형국, 전자정부에서의 시민참여 활성화 방안에 관한 연구, 경희대학교 대학원 박사학위논문, 2005.
이춘건, 참여민주주의 구현을 위한 전자정부에 관한 연구, 경희대학교 대학원 석사학위논문, 2003.
정충식, 전자정부론 2007, 서울경제경영, 2007.
