CRM 시장 환경 분석

소개글

CRM 서비스 및 솔루션에 대한 세계 및 한국 시장 분석 및 예측 내용과 업체들의 랭킹을 제공합니다.
(IDC 자료 참조)

목차

CRM Service Market Definition
CRM Service Market Analysis and Forecast
CRM Korea Market
CRM Competitive Landscape
Top 10 Venders in CRM Consulting and Implementation
Growth Drivers in CRM Services Market
CRM Application Market Definition
CRM Application Market Analysis and Forecast
CRM Application Vendors

본문내용

IDC expects the total CRM service market to grow at a compound annual growth rate (CAGR) of 29% in the 1999-2004 timeframe.
CRM service firm has expanded their offerings.
The competitive landscape of the CRM services market continues to evolve as new players enter the market.
CRM application market grew 84.1% in 2000, over 1999 revenue, to over $6.2 billion in revenue.
IDC expects the CRM applications market to grow to just $14billion by the year 2005, with a CAGR of 17.7%.

참고 자료

IDC